Language to Express Care & Concern

Language to Express Care & Concern

Special COVID-tips:

• People feel isolated, use language that creates a sense of belonging and togetherness
• Try to avoid “I” and focus on using collective language (e.g. “Here’swhat our team is facing”)

Example language to use:

• We know this is a tough time
• We are in an extraordinary time
• Our hearts go out
• I wish statements:
  • I wish things were different
  • I wish we had more
• We will do everything we can
• We are here for you
• Our primary concern is
• It is our hope that
• We want to share
• We are deeply grateful for your support
• We’re listening
• We are deeply saddened (use: if an employee passes away)